If you can't export records to RefWorks from the library's E-Resources, you might need to change your pop-up blocker settings in three places.
- In your Toolbars
If you have a Google or Yahoo toolbar installed on your browser:
Google Toolbar
- Open Toolbar Options
- Clear the checkbox next to pop-up blocker in the Accessories section
Yahoo Toolbar
- Click the Pop-Up Blocker menu. [It's the pencil]
- Select Enable Pop-Up Blocker.
- If the checkmark was present, Pop-Up Blocker is now off. If the checkmark was not present, Pop-Up blocker is now enabled.
- In your Browser
If changing the settings has not resolved the problem, you will need to change your browser options.
Firefox v. 7.0 xxxx
- Go to Tools -> Options...
- Click the Content tab
- If you have the popup blocker enabled, you will see Block pop-up windows selected.
- Add RefWorks to your trusted sites by clicking on the Exceptions... button and adding the following URLs:
- refworks.scholarportal.info
- www.refworks.com
- *.roxy.eclibrary.ca
- *.proxy.eclibrary.ca
Internet Explorer v. 9.0 xxxx*
- Go to Tools -> Internet Options
- Click on the Privacy tab
- If you have the popup blocker enabled, under the Pop-up Blocker menu, you will see Turn on Pop-up Blocker selected.
- Add RefWorks to your trusted sites by clicking the Settings button, and Add the following addresses:
- refworks.scholarportal.info
- www.refworks.com
- *.roxy.eclibrary.ca
- *.proxy.eclibrary.ca
- In your Firewall
You may have a pop-up blocker enabled on your firewall. There are many firewalls available.
Symantec Client Firewall v. 7.1.2.1021*
- Click Ad Blocking
- Click Configure in the right-hand pane
- Make sure Turn on Popup Window Blocking is unchecked
This should resolve any issues with direct export. If you're still experiencing difficulties, please Ask us or submit a Help Request .
*The instructions above were prepared with the specific versions listed. You may be able to use them with older or newer versions, but be prepared for differences in wording and menu structure.
